Teksta Robotic Puppy – FAQs

These are some of the frequently asked question in regards to Teksta Robotic Puppy, the answer here will help to troubleshoot your Teksta Robotic Puppy.

What kind of batteries are used for Teksta Dog?

Teksta runs on 4 x AA Alkaline batteries (not included). The bone uses 3 x LR44 button cell batteries (included).

How long will the batteries last?

Depending on how often Teksta is played with, the AA Alkaline batteries will last from about 8 to 12 hours to several days. Heavy use of his motors may result a higher battery drain—maybe even less than 2 hours. The LR44 batteries will last several months.

Can I use rechargeable batteries?

We recommend that only AA Alkaline batteries be used in this product. Rechargeable batteries might not have the best performance from the puppy due to the voltage output.

When he sits and I try to make him flip, he makes a warning sound and won’t flip. What is that?

There’s a sensor on the bottom of the robotic puppy that lets you know that Teksta is not sitting properly for a good launch (2 button tabs near the tail area). Make sure that the surface is even. Move him to a new location and try again. The puppy will not launch if he is not completely sitting flat on the surface. The puppy’s bottom should be evenly placed on a (preferably) smooth surface. Sometimes carpets with longer fibre will affect Tekstas performance.


One or both ears don’t seem to move up and down properly and there’s a clicking sound?

Check that the clear elastic bands that hold Tekstas head in place when inside the packaging have been removed from the ear joint as sometimes the elastic can remain hidden under his ear and restrict movement, hence creating a clicking noise.

Does he walk on carpet?

That depends on the thickness of the carpet. Teksta will walk an all slick surfaces and on most carpets. But, very deep carpeting may cause Teksta to not walk well.

Does the puppy respond to my speech? Does it matter what language I speak to him?

Teksta “listens” to word and sound patterns and tries to understand what is being said — in a similar way that a real puppy might. In TALK BACK mode, you can see how he interprets speech. Just like a real puppy, he will respond to any language.
Hint: if the environment is too noisy or many people are talking, Teksta will keep listening until the noise stop, then he will talk back to you. The puppy prefers this mode when he is left alone, i.e. he might be automatically in this mode. You need to draw his attention by patting his head, or pressing his nose to getout of this mode.
Do NOT press and HOLD this button, otherwise the puppy gets into the ‘Tablet programming Mode’ instead of this ‘conversation mode’.

Is there a “mute” button to make him quiet?

No, Teksta has no “mute button”. However, if you download his free app, you can adjust his amount of barking to be less and completely off (no bark) if you want.

Does the APP work with Apple and Android systems?

Yes. You can get an APP that works on Apple iPad® and Android™ powered tablet. However, they will not work on Smart phones.
Hint: for the best performance of the app, you need to point the speaker location towards to Tekstas head. However, different brands or models tablets may have different response/interactive performance with the puppy. In some cases you may need to adjust the distance between your tab and the puppy. Please refer to he in-app instruction.

Why does it take a few seconds for the robot to sit?

Teksta uses this time to energize his power source to make him jump.

Will the puppy go into hand gesture mode if I use my hand to stop him walking?

No. The puppy’s only response gesture when he is walking to STOP WALKING. He sees your hand as an obstacle when he’s walking. After making him stop, move your hand away from his eyes, then put your hand back before his eyes to give him the correct command to enter hand gesture mode. Once the puppy is in hand gesture mode, he can be made to sit or jump.
HINT: in this hand gesture mode, do not shake your hand. Give firm command to the puppy, otherwise he might be confused of what to do. You may need to have more practices with the puppy together to make him flip successfully.

teksta dog ready

HINT 2: the puppy IS READY for your hand gesture command when his eyes pattern like seen here. If his eyes are not like this, pat his head to draw his attention. Check out the video instruction link on this page and see exactly how this works.

His ear popped off. What do I do?

The puppy’s ears have detachable design prevents from broken or damage in accidental drop or impact. Simply pop it back on. It will be fine.

Can I wash the robot?

Yes, but only with a damp cloth. NEVER dip the product in water and avoid any water going inside the robot. DO NOT use any cleaners or detergents other than water.

Sometimes the robot drops the ball from his mouth and other times he doesn’t. Is this normal?

Yes. The ball may or may not drop from his mouth. It depends on how he wants to play at the time.

Why does the bone not appear to light up sometimes or the puppy doesn’t chew?

When Teksta is not hungry, he may not chew the bone anymore or the bone does not light up. Or, try to move the bone around his lower jaw and line up the arrow to activate the bone and feed the puppy.

No response from the puppy in App mode?

Teksta will only respond after he has finished one command from you, please give your order one by one. Besides, in App mode, when there is anything in front of the puppy, his IR will detect this, and the puppy simultaneously gets out of the App Mode. Same if you press any sensor/button of the puppy during this App mode.

Why does the puppy not always land on his paws after flipping?

Teksta is an 8 week old puppy and requires training. The more you train Teksta the more obedient he becomes and more likely to land on his paws. However there could be other factors that might influence the puppy’s landing result, including the friction of the surface, the hardness of the surface, the battery’s voltage; all would apply on the puppy’s paws during his landing. And the complex mechanical construction inside the puppy involves lots of internal components, which you may find that the puppy might not land on his feet successfully every time, and you would need to find the best surface for him.

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60 thoughts on “Teksta Robotic Puppy – FAQs

  1. My daughter’s Teksta birthday present just sits there with a light show going on in his eyes and making a noise that sounds like an alarm!
    Does anyone have any ideas what I can do? Nothing else I have tried works.
    Thanks

    1. hello,
      i bought a dog to my son for his birthday 3 days ago. And after asking him to sit , he dit sit but after nothing, exalty like the dog of your daughter (nose and eyes the same). did you get a solution for your dog ? did you find a way to repare the dog ? Please if it’s the case, coult you give the way to repare ou reset the dog?
      Thanks you for your help . céline

    2. Ours did the same right out of the box. We changed the Verbatim batteries to a high quality Duracell’s and problem solved in our case. Hope this helps…

      1. Mine is doing it to. I got it last year and it did it so I put it back in the box. Today I got the app and I thought it would work but it still kept saying that! I am frustrated with this toy and may never get another Teksta toy.

    3. My sons dog did the same thing. Although I put in new batteries, I took them out and put in another set of fresh batteries and it worked.

    4. This happened to ours. It is because the batteries were different. We replaced them with four brand new ones from the same pack and the problem was resolved. The “tekstra” or alarm sound was effectively to highlight an error I think. HTH you got this resolved before this reply anyway!

    5. Hello i have a teksta puppy but it keeps on bcakflipping no matter what ..
      When i stroke or press any button absolutely nothing happens , it justs proceeds to sit down and backflip , its still broken and i cant find any troubleshooting .
      But shortly after my heartbreak , i got me a teksta kitty it is the best ! i got it about 2 years ago , it still works ! its 18/6/16 ok recently i turned it on and it just kept say TEKNO TEKNO TEKNO , but i found it was a falty battery , so i replaced it , it now runs smoothly , with no problem at all , im so sorry i couldnt find you an answer , i promise you will be amused with teksta kitty

  2. Hello, our robot dog for some reason does not work anymore. do not walk, does not do anything, and only emits a single sound. it seems to stick. Does it even work?

  3. I got 2 Teksta puppies for my children at Christmas. After an hour both stopped responding to commands and are stuck in sitting position. We have tried both hand signals and the android app but no luck. Does anyone know if there is a fix? My children will be gutted if they have to be retutned!!!

    1. Hey there , i promise if you get a teksta kitty it wont let you down your kids will be amazed , so far i bought it 2 years ago and its 2016 it runs smooth as it should . You wont be disappointed

  4. It is Christmas Day, my beautiful 10yr old only wanted one thing for Christmas….. A pink Teksta Puppy….. I am truly devastated as it won’t work, I have had 3 adult men trying to programme it and nothing….. The utter look of disappointment is devastating….. She tried to smile and put a brave face so as not to ruin the day….. Fuming is an understatement! I would very much like a response…..

  5. I’m glad to heard I’m not alone. Got a Tekno pup for my 10 year old for Christmas. She absolutely loves it! However, we’ve encountered the same problem. About and hour after playing with him, he sat down and hasn’t moved since and makes an alarming sound. Changed the batteries and still the same response. I’ll try the higher end batteries and hopefully it’ll work.
    This seems to be a common problem, they should include this solution in the trouble shooting info.

  6. Hi all, i had the same problem all day on the 25th. today i turned it on, pushed and held the two buttons under the bottom for a few seconds, moved other hand in front of the eyes and it jumped in my hands, all working fine now

  7. Hi, I was having the same problem as most of you, sitting position and making an alarm sound. I was able to reset the puppy by holding both the buttons on top of his head for about 10 seconds. The next thing I know, he made some beeps and flipped, so watch out where you try to reset him. Good luck!!!!

  8. I had the same issue as most og you, and having had the very same expperience as “steve” and a few hrs of trying to reset after the legs were out of sync i readthe post above. I pressed and held the top two head buttons for 10 secs and it sprang as it tried to flip! Happened. Couple of times now and this has worked each time.

  9. I have the same problem, teksta has been sitting emitting a repetitive beep and does not respond to any commands. I have tested the proposed solutions in the forum, but none works. Any other ideas.

  10. Finally I found the solution for teksta: Hold two buttons on the head and the nose button …….. Turn it off and then turn it back on again whilst still holding those buttons. Them when it lights up and it then flips out of the sitting position !!!!

    1. replace batteries , i had the same problem , turns out a battery was sort a fried battery , but i only replaced that one , it worked

  11. This is the best solution: Hold two buttons on the head and the nose button …….. Turn it off and then turn it back on again whilst still holding those buttons. Them when it lights up and it then flips out of the sitting position !!!!
    Thank you!!!

  12. I was just trying to get my son’s puppy to work with the ipad app – and not having much success. Just when I started getting some reaction from Teksta, he got stuck! Now when I turn him on, all I get is “ding dong Tekno!” over and over again. I tried changing the batteries, and holding down the two buttons and his nose while turning him on and off…all that does is give me some static and then repeat the ding dong again.
    So frustrating!!!!!!!!!!!!!!!!!!!!!

  13. I had the same problem and retourned the dog and bought a brand new one… and the new one have the same problem. The dog Just sit and make that repetitive sound. So fustrating! Definetively it was a bad decission to buy it.

  14. My neices Teksta wont work atall! I turn it on, tried the gestures from youtube videos and nothing works, the eyes light up and it repeats a word over and over, not sure what the word is, Teksta maybe? Somebody please help!?

  15. I too have just tried to use my sons puppy with him and although it has worked fine it is doing the same bleeping noise, then saying tekno over and over again. I have tried all troubleshooting tips and am furious!! More so as I have out the receipt in the bin and I am now left with a useless piece if plastic that cost £60! Wish I’d read these reviews before I bought it fuming!

  16. This is awful. I just bought this toy for my two boys too, and i am having the same prob he just keeps saying techno over and over again. Nothing seems to work. You think after so many negative comments someone that made this toy. Could give some answers. It’s so sad to see that so many kids are looking forward to buying this toy just to be upset when getting it, because it doesn’t Work.

  17. I bought my son this puppy for Christmas, sadly I have never been able to make it do anything, I gave it to his Dad this weekend and asked him to have a look, he said he thinks it’s broken as the ears dont go up for “training mode” I am fuming as it cost over £50 and feel like I’ve wasted my money.
    Please can anyone help. The eyes glowing is about the only thing happening 🙁

  18. Boughy the pink teksta dog and after 1 hour the dog CANT sit..everything Else works ..he Walks ,bark and all that..but cant sit..i hear the engine working but e wont sit..anyone knops Why???

  19. I’m am very disappointed in the kitty
    It worked for an hour and now stuck sitting making an alarm sound. I have two very upset little girls who I got one each for..
    It’s even worse that no one from the company’s email or reply back!!!!!!!!!

  20. My son bought the Teksta Robotic Puppy for his 3year old sons birthday in Febuary, It walked a couple of steps sat and didn’t move after that, they tried controlling using an iPad but still it just sat there eyes flashing making a very loud noise. They gave it to me to have go which at first I couldn’t get it to do anything. Then I notice clear bands where still on ears which I removed and that they had put Zinc Chloride batteries in it when the box said to put Alkaline ones in it. I inserted Super Alkaline batteries in the puppy switched it on and immediately it did a back flip off the table I had it sat on it frightened the heck out of me and luckily it didn’t break. It now works perfectly both with gestures and the iPad. I do hope this helps to get some puppies moving.

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